UEM Sunrise’s Customer Experience (CX) Team has been recognised with an Honorary Mention for the “Best Customer Experience Team” category at the CX Asia Excellence Awards 2019 Gala Dinner, held at the Marina Bay Sands in Singapore on 24 September 2019.

The event gathered CX professionals and organizations who put customers at the heart of their businesses. Although new to the awards, the UEM Sunrise CX Team are proud to be one of the 14 finalists shortlisted from 26 entries and to be accorded the Honorary Mention. Other finalists in the category were Philippine Savings Bank, DHL Express, RHB and Bank of Ayudhya Public Company Limited.

Head of Customer Operations, Pn. Siti Naizah Mohd A’asi and Head of Customer & Community Engagement Central, Ms. Fernn Lim received the Honorary Mention Certificate on behalf of UEM Sunrise from the event’s Head Judge, Mr. Troy Barnes, who is also the Chief Customer Officer of Pizza Hut, Asia Pacific. Various industry players from the Asia Pacific region, including banking, insurance, services and telco sectors were present at the event.

Competition for the CX Asia Excellence Awards was intense, with an overwhelming 245 submissions received for 12 award categories such as Best Customer Experience, Best CX Personality, Best Brand Experience and more.

The CX Asia Excellence Awards form the industry’s benchmark in terms of best practices and provides an opportunity for CX professionals to gain recognition for their achievements and initiatives. The event honors the highest levels of achievement in customer experience across Asia and is globally recognised for honouring and celebrating organisations and individuals who exceed industry standards in their customer experience initiatives.

Congratulations UEM Sunrise!